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  • 42 Rules for Using AI in Your Contact Center Author (Paperback)


    An overview of how artificial intelligence can improve your customer experience.
    by Geoffrey A. Best
    “42 Rules for Using AI in Contact Centers” offers an illuminating exploration of how Artificial Intelligence (AI) can redefine customer experiences, penned by the seasoned industry expert Geoffrey A. Best. With a remarkable career spanning over three decades in contact centers worldwide, Geoffrey’s depth of experience underscores his unique perspective on leveraging AI to optimize performance metrics and exceed customer expectations.