eBook

Unlock the secrets of motivation, community and fun.
by Shelly Alcorn, CAE
Willis Turner, CAE

Unlock the secrets of motivation, community and fun.
by Shelly Alcorn, CAE
Willis Turner, CAE

This book describes practical strategies that grow sales to large corporations though actionable ideas for expanding company reach and increasing customer relevance.

Best Practices for Outsourcing Call Center Planning, Operations and Management

In “42 Rules for Planning AI in Your Contact Center,” author Geoffrey Best takes you on a transformative journey to prepare your contact center for Artificial Intelligence (AI).

In “42 Rules for Planning AI in Your Contact Center,” author Geoffrey Best takes you on a transformative journey to prepare your contact center for Artificial Intelligence (AI).

A Practical approach to Working with People, Processes and Technology
by David Coleman

A Practical approach to Working with People, Processes and Technology
by David Coleman

The Keys to Profitable Field Service and Customer Loyalty

Laura Lowell is a working mom who has navigated the waters of working motherhood since the birth of her oldest daughter in 2000. Part-time, full-time and business ownership – Lowell has tried it all. Lowell is an author and marketing consultant in Silicon Valley. She lives with her husband and two daughters in Los Gatos, California.

Laura Lowell is a working mom who has navigated the waters of working motherhood since the birth of her oldest daughter in 2000. Part-time, full-time and business ownership – Lowell has tried it all. Lowell is an author and marketing consultant in Silicon Valley. She lives with her husband and two daughters in Los Gatos, California.

42 Rules of Cold Calling Executives (2nd Edition) is an easy to read book that gives concise, easy to implement methods to get results with cold calls. Many sales professionals find that part of their job difficult and unpleasant yet the 42 Rules gives them ways to redesign their thinking, approach, practices, and tools, to get the best possible results.

42 Rules of Cold Calling Executives (2nd Edition) is an easy to read book that gives concise, easy to implement methods to get results with cold calls. Many sales professionals find that part of their job difficult and unpleasant yet the 42 Rules gives them ways to redesign their thinking, approach, practices, and tools, to get the best possible results.

A Straightforward Look at What It Takes to Build a Culture of Engagement